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DETERMINANTS OF THE INTRODUCTION OF QUALITY IN PUBLIC ADMINISTRATION: A SUCCESSFUL EXPERIENCE IN SOCIAL SERVICESAuthor: MUÑOZ CABALLERO CAYUELA M. ISABEL. Year: 2004. University: COMPLUTENSE DE MADRID [ More theses of this university] [ www.ucm.es]. Place of defense: FACULTAD DE CIAS.POLÍTICAS Y SOCIOLOGÍA. Place of preparation: FACULTAD DE CIAS.POLÍTICAS Y SOCIOLOGÍA. URL: http://www.kriptia.com/en/SOCIOLOGIA/PROBLEMAS_INTERNACIONALES/1#109054 Summary: The introduction of quality in organizations creates a strategic opportunity for change and mejora.El leadership, strategic planning, resources, processes, management workers, their satisfaction, customer satisfaction, impact developed in society and the results of the organizations, are influeciados and enhanced by the development of systems and quality models. The Spanish government is joining this dynamic by improving and is influenced by a number of factors that determine their success or their limits in the application, within the organizations. This thesis analyzes the need to implement these systems or models, and the factors that determine its success and its limitations.
GIBRALTAR SOCIAL STRUCTURE AND PERSPECTIVE ON THE CONTENTIOUS HISPANO-BRITÁNICO IN THE VISION OF THE LOCAL ACTORSAuthor: ODA ANGEL FRANCISCO. Year: 2004. University: COMPLUTENSE DE MADRID [ More theses of this university] [ www.ucm.es]. Place of defense: FACULTAD DE CIENCIAS POLÍTICAS Y SOCIOLOGÍA. Place of preparation: FACULTAD DE CIENCIAS POLÍTICAS Y SOCIOLOGÍA. URL: http://www.kriptia.com/en/SOCIOLOGIA/PROBLEMAS_INTERNACIONALES/1#109218 Summary: This research work is a sociological study of the people of Gibraltar since the sixteenth century. Historical facts lived in Gibraltar have had a direct influence on the formation of societies and Gibraltarian on consideration of the status of Gibraltar. Since 1462, the city became part of Spanish sovereignty until the year 1713, the date of the signing of the Treaty of Utrecht. With the British conquest, the exodus of the native population and the arrival of new settlers began a new period until today. Two societies, one pre-1704 and another after that date, with different people, will be the platform from which to begin exploring an area that has hosted over a period of more than five hundred years two distinct processes of formation of social structures . The outcome of this historical quirk is the existence of people who are legitimately to participate and decide on the most appropriate way of overcoming the dispute. Gibraltar is a territory that can be considered as a real social laboratory. The people who currently resides in the city was created artificially and deliberately by the British military as a measure to enhance its presence in the Rock. The exile of the Gibraltarians, who lived Gibraltar during the Spanish sovereignty, provided the British settlement and left the way clear for them to welcome people from diverse backgrounds who will soon occupy the territory. Therefore, it can be said that the current Gibraltarians have never been colonized, but rather have been colonizing the territory. Therefore, there is no Gibraltar colonized people but a colonized territory. This fact is so fundamental to understanding the dispute in the proper way, we described the appearance in the social scenario of two communities: one native who is forced to live outside their own city and other "tenant" with the passage of years Claiming their rights, but did not recognize that the rights, which calls for herself. Surge in our research and the need to determine who are the stakeholders involved in this process and who have the right to demand solutions. It seems obvious that the two communities are the actors in the development process, however, the story has been relegated to a second level or zero, the existence in exile of the Aboriginal community and has focused on providing care to the "tenant." The originality of this thesis lies in three key elements: Gibraltar investigate the matter fully from a sociological perspective. Addressing the study from the evolution of the Gibraltarian people and use a methodological design that has yielded empirical results thanks to an intensive field work through which we discussed: who are the Gibraltarians and campogibraltareños; six communities socio-religiosas in Gibraltar Uudía, Catholic, Anglican, Methodist, Hindu and Muslim). For the first time discusses the idea of Spain and the approach to the negotiations on the basis of membership of a particular group socioreligioso. We have also seen very interesting to have access to future generations view on various issues of their daily lives. To that end, we have implemented 627 surveys to youth between 14 and 18 years representing 45'6% of the total high school students. Finally, the neighborly relations between Gibraltarians and campogibraltareños closes an exhaustive study of the sociological reality of this dispute happens to be the longest in modern history between sovereign states. STRATEGIES FOR THE NGO AGAINST THE STATE IN THE GLOBAL SOCIETY: THE SPANISH CASE.Author: GÓMEZ GIL CARLOS. Year: 2004. University: ALICANTE [ More theses of this university] [ www.ua.es]. Place of defense: FACULTAD DE CIENCIAS ECONÓMICAS Y EMPRESARIALES. Place of preparation: UNIVERSIDAD DE ALICANTE FACULTAD DE CIENCIAS ECONÓMICAS Y EMPRESARIALES.. URL: http://www.kriptia.com/en/SOCIOLOGIA/PROBLEMAS_INTERNACIONALES/1#110738 Summary: The importance that NGOs have achieved in contemporary societies is beyond doubt. Virtually no country or institution where human activity is not present in a significant way, being also one of the powerful actors interacting in globalization. Non Governmental Organizations have gained space as the globalization process has been moving forward and that the world built after the Cold War has faded, but this space is increasingly complex and contradictory, to generate new patterns of social intervention accompanied by a construction ideological as fragile as contradictory. And Spain is not outside these territories or falls outside these major changes, let alone, and that NGOs have achieved in our country presence and significance obvious, often so contradictory as little analyzed. But NGOs are creating new patterns of social intervention while they have built around them an ideological construction as fragile as uncritical, becoming privileged agents of change driven by globalization, but at the same time generating tensions and spaces contradictory decisive action in the States, the economy and society civil.La basic assumption of study that analyzes the author seeks to determine the extent to which NGOs are a response to globalization, as usually stated, or if on the other hand, have become in another element of globalization and the extension of a neo-liberal society, being used to facilitate the implementation and progress of this process for their institutions, both in state and regional levels, as in the international arena and multilateral levels. It seeks to analyze the extent to which NGOs are elements of response to the profound changes in the states that are being created, or if on the other hand, are more an expression of economic power globalized, with profiles, features and answers specific, but aimed In short, to facilitate the evolution of this process. All this with a case study of Spanish, analyzing their origins, defining features basic and most important challenges to face.
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