Flight Delay Compensation | 2022

Compensation for flight delay is the right that a person has to receive an amount of money for failure to comply with the departure or arrival time established by an airline.

This compensation is caused by the delay of a flight that does not comply with the established schedule. The consumer buys a flight with the legitimate hope that the service will be fulfilled according to the conditions of the advertisement. That is to say, that both the departure time and the arrival time are guaranteed.

In the event that the flight service is not fulfilled as contracted by the client, for reasons attributable to the airline, the user will be entitled to compensation. This amount can be made in cash, transfer, check or even a travel voucher. The travel voucher can only be a form of compensation if the traveler accepts it.

Client Rights

The rights that the client has when he suffers a flight delay are the following:

  1. Information: while the delay lasts, travelers must be continuously informed.
  2. Attention: Depending on how long the flight delay is, the traveler should be served in these ways:
    • Food and drink.
    • Accommodation.
    • Transportation between accommodation and airport.
    • Phone call.
  3. Refund/Compensation: this right is compensation itself. The amount depends on the delay time.
    • If the traveler arrives more than three hours late at the destination, he is entitled to compensation that will depend on the amount the flight cost.
    • If the delay is more than five hours and the traveler decides not to travel, they will be entitled to a refund of the full cost of the ticket at the price at which it was purchased.
    • If it was also a connecting flight, you will be entitled to a return flight to the point of departure.
    • If the delay in arrival at the destination does not exceed three hours, the traveler will not be entitled to compensation.
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These rights are established in a regulation that works only for flights departing from the European Union, Iceland, Norway and Switzerland. Also those leaving a third country to the European Union, Iceland, Norway and Switzerland, as long as the airline is from the European Union.

When is the passenger not entitled to flight delay compensation?

The airlines will only respond in the event of issues attributable to them. In case of extraordinary causes, the right to compensation will not arise. The regulation that regulates these situations stipulates the following extraordinary causes:

  • Political instability in the country of origin/destination.
  • Weather conditions incompatible with the performance of the flight.
  • Security risks.
  • Unexpected deficiencies in flight safety.
  • Strikes that affect the operations of an air carrier in charge of carrying out a flight.

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