Programmed decisions are those that are made to solve problems that have already arisen in the past.
To explain it in another way, when a problem arises, it is important to establish a diagnosis about it, assess the options and choose the most appropriate solution to resolve the reported incidence. This entire decision-making process is clearly reduced with programmed decisions, which establish how to act in certain situations.
Organization is very important in companies, both in human resources departments and in the area of marketing, communication and also in decision-making.
In the case of programmed decisions, a leader or person in charge of a company has already made those decisions in the past due to the challenges or problems that have arisen. When similar cases occur, it is then that the programmed decisions resolve the mishap much sooner.
The programmed decisions are very recurrent and effective in the area of organizations. Although they are also important in the daily lives of individuals when they have solved problems and meet them again, since they have the decisions programmed to give them a faster solution.
What are the salient characteristics of programmed decisions?
These are the main ones:
- The programmed decisions are repetitive and have been carried out before when problems have arisen.
- They are usually already organized before the appearance of routine activities. For example, customer complaints and the protocol to be followed to solve them.
- They avoid going through the process of diagnosing the problem, choosing the different possibilities and evaluating whether the chosen solution is the most correct. In this case, this whole process is not necessary, as it has been done before.
- They allow you to offer faster, more agile and effective solutions to similar problems that can occur on a regular basis.
What are programmed decisions for?
These types of decisions are widely used in business. When a leader has encountered similar problems in the past and has established a solution for them, programmed decisions can make him more effective in resolving similar conflicts that may arise in the future.
Undoubtedly, it is a way to shorten the path and establish a protocol in which the established solutions appear before difficulties of a similar degree.
This greatly helps companies to shorten times and be more agile in terms of their response capacity.
Example of scheduled decisions
These decisions are very important within the field of organizations. When similar incidents arise that are repeated over time, it is very favorable to put together a good plan to solve them.
The programmed decisions facilitate this, since they have been made previously and if the same problem arises, the best way to act before it is already known.
If a company has a physical store where it sells clothes and customers have any type of complaint about the garments or customer service, a protocol can be established to resolve these types of issues as soon as possible. This would be an example of programmed decisions.